Upon receiving your product, please check for any damage or defects.
Once the product arrives, immediately verify that you have received the correct item as per your order.
We regret that we cannot accept returns or exchanges for products more than 8 days after delivery is completed.
We will promptly process your return or exchange for the same product. Please contact our support center within 8 days of product arrival via the following channels:
In such cases, all shipping fees and handling charges for the return will be borne by our company.
※ If the same product is unavailable for exchange, we will process a refund instead.
Returns due to customer preferences are accepted only if they meet our return criteria. Please contact our support center within 8 days of product arrival via the following channels:
- LINE ID: mafuraa
- Email: brand2014@163.com
- WhatsApp: +85256248355
Please note that in such cases, all shipping fees and handling charges for the return will be the customer’s responsibility.
After we receive the returned product, we will process your refund using the following method. We will notify you via email once we confirm receipt of the returned product and complete the refund process.
